Question 1

Can you look after a website you did not build?

Accepted Answer

Yes. We review the existing site, access and platform before recommending a care scope. Authenticated deep checks are proven on WordPress; other platforms receive the coverage agreed for that platform.

Question 2

Do I need to choose a care tier first?

Accepted Answer

No. Send your website and what needs attention. Essential, Professional and Premium are quoted after a site review, so the scope matches the responsibility you need.

Question 3

What does the one-page offer include?

Accepted Answer

A one-page website with a phone button and quote form costs $500 to build. Basic is $149 per month for hosting, monitoring, backups and technical updates. Content edits are scoped separately. Plus is $249 per month for everything in Basic, plus thirty minutes of small edits each month and a brief monthly check-in. Both plans are billed monthly, month to month, and are separate from the Essential, Professional and Premium maintenance tiers.

Question 4

Can you rebuild or move my existing site?

Accepted Answer

Yes. We assess the source, content, important URLs and integrations before scoping a rebuild or migration. We agree what can be preserved and what needs changing before the work starts.

Question 5

Will I review changes before they go live?

Accepted Answer

Planned changes follow the agreed review process. Professional and Premium engagements include protected staging and a monthly service and site operations record. Minor and security core updates follow the agreed update policy.

Question 6

How long is the maintenance commitment?

Accepted Answer

Care is month to month with thirty days to cancel. Each tier has a business-hours response target. A response target is not a guarantee that every incident can be resolved within that time.

Question 7

Who owns a custom website build?

Accepted Answer

You own the repository when the invoice clears. The written scope sets out deliverables and handover. Third-party services and software retain their own licensing terms.

Question 8

Where do I find a product's platform and release status?

Accepted Answer

Each entry in the work index lists its platform and current status. Some tools are live and others are still in progress. Open the project for the available download, live-site or release information.

Question 9

Can I use a software product on multiple computers?

Accepted Answer

Licensing depends on the product and purchased plan. Check that product's terms before installing it across a team; a custom website engagement is a separate agreement.

Question 10

What are the product refund and privacy terms?

Accepted Answer

The Privacy Policy and Terms of Service explain the general policies. ConsignMate has separate app terms. Product licensing and refund policies do not automatically apply to custom development or website-care agreements.

Question 11

Can I ask about support or a product demo?

Accepted Answer

Yes. Use the contact form and name the product. Include the version and the problem if you need support, or explain what you want to see in a demo. Do not include passwords or payment details.

Before we look after your site.

Scope, responsibility and the next step.

Using something we built.

Something else on your mind?

Get the digest on Thursdays