Privacy Policy

Our Privacy Commitment

Random Llama Software, LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our software products and services.

Our core principle: We collect zero personal data unless absolutely necessary for the service to function, and we never sell or share your data.

Information We Collect

Desktop Software (File Organizer X, Random Llama App)

• No Personal Data: Our desktop applications do not collect any personal information
• License Keys: Stored locally on your device only
• Usage Analytics: Completely opt-in, disabled by default, and fully anonymized if enabled
• Crash Reports: Only sent with your explicit permission

Mobile Apps (ConsignMate)

• Local Storage Only: All data is stored on your device
• No Cloud Sync: We do not store your data on our servers
• In-App Purchases: Handled by Apple; we receive only transaction IDs

Website

• No Cookies: We do not use tracking cookies
• Server Logs: Basic access logs retained for 7 days for security purposes
• Contact Forms: Information you voluntarily provide when contacting us
• Payment Processing: Handled by Stripe; we do not store payment information

How We Use Information

We use the minimal information we collect to:

• Process your software license purchases
• Provide customer support when you contact us
• Send license keys and download links for purchased products
• Improve our products (only with opt-in analytics)
• Comply with legal obligations

Data Security

• All payment processing is handled by Stripe with PCI compliance
• SSL/TLS encryption for all web communications
• No storage of payment information on our servers
• Regular security audits of our infrastructure
• Limited access to any collected data (owner only)

Third-Party Services

We use the following third-party services:

• Stripe: Payment processing (see Stripe's privacy policy)
• Vercel: Website hosting (see Vercel's privacy policy)
• Apple App Store: iOS app distribution and in-app purchases

We carefully select third-party services that align with our privacy values.

Your Rights

You have the right to:

• Access any personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of any communications
• Disable analytics in our software at any time

To exercise these rights, contact us at support@randomllama.dev

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will promptly delete it.

Data Retention

• Purchase Records: Retained for tax and legal compliance (7 years)
• Support Emails: Retained for 2 years to provide better support
• Server Logs: Automatically deleted after 7 days
• Analytics (if opted in): Anonymized and aggregated immediately

International Users

Random Llama Software is based in Texas, United States. By using our services, you consent to your information being processed in the United States. We comply with applicable data protection laws including GDPR for EU users and CCPA for California users.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website and updating the "Effective Date" above. Your continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: